Advanced Call Center

The optional Call Center application is a powerful, but inexpensive tool that allows businesses to tie together employees across multiple locations under one unified call center. Incoming calls are held in queue and routed to the next available agent – no matter where they are! Nightly reporting is available on both the agent and overall group level showing average hold time, average time spent per call, number of minutes an agent was check-in/check-out, plus other critical management features.

With this money-saving feature you have the flexibility to easily assemble a full-featured call center utilizing remotely deployed workers or office based workers. How would you like to have the option of using a virtual staff for all your call center needs or to bring in part-timers on the spur of the moment to handle promotional call volume spikes or for business continuity in the event of a disaster? A Hosted PBX platform can give you that flexibility.