Network Management

A recent survey revealed that more than one third of all VoIP service providers are unable to recognize they have a service quality problem until a customer complaint is received.

Before selecting a provider for your VoIP Hosted PBX service make sure they are equipped with the proper Network Management System (NMS) for their VoIP deployments, one that allows their Network Operations and Field Technicians to identify and troubleshoot problems without relying upon a complaint from you to trigger an action on their part.

Your Hosted PBX provider should have the capability to proactively monitor detailed call quality statistics including MOS, jitter, latency, and other measurements. State-of-the-Art network monitoring systems have advanced diagnostics linked to online knowledge bases that automatically provide network technicians with troubleshooting tips. This capability dramatically reduces the effort and time required to identify the root cause of poor quality calls, and more importantly it reduces the time that your business is affected by the trouble.